General Terms and Conditions of Use

These General Terms and Conditions of Use (the "GTU") set out the terms on which the sole trader Vendora ("Vendora" or "the Publisher"), operating the trade name "Crozy", makes available its website at www.crozytraiteur.fr (the "Site"), and the conditions under which any user accesses and uses it. They form a contract between Vendora and the user for the use of the Site only.

Vendora is a sole trader (entreprise individuelle, EI) covered by the VAT exemption scheme provided for in Article 293 B of the French General Tax Code. Vendora therefore charges no value added tax: the prices shown on the Site are net prices in euros and carry the statement "TVA non applicable, article 293 B du CGI". No distinction between an amount excluding tax and an amount including tax, and no VAT breakdown, applies to the offers presented.

Vendora carries on a catering business aimed exclusively at companies (business-to-business relationships): office breakfasts, coffee breaks, buffets, cocktail receptions, individual meal trays and seminar services, made to order from perishable foodstuffs, then delivered in Île-de-France, set-up on site being an option. The Site allows users in particular to browse the services, request a quote online, sign it electronically, place an order, pay and manage a personal account.

Accessing and using the Site implies full and unreserved acceptance of these GTU. Users are advised to read them carefully and to print them and/or keep them on a durable medium. These GTU govern use of the Site; the conditions applicable to the sale of the services (ordering, prices, payment, delivery, performance, cancellation, complaints) are set out in the General Terms and Conditions of Sale (the "GTC"), available on the Site, to which these GTU refer and which prevail in everything concerning the contractual sales relationship.

The user's attention is expressly drawn to the fact that electronically signing a quote constitutes a firm, final and irrevocable commitment to order and to pay, and that no right of withdrawal applies to orders placed with Vendora, the clientele being exclusively professional and the services concerning perishable foodstuffs made to the customer's specifications (Article 11 below).

Article 1 - Purpose and scope

The purpose of these GTU is to set the conditions of access to the Site www.crozytraiteur.fr and the rules for using all the services, features, content and tools offered there, in particular browsing the catering services, requesting and electronically signing quotes, placing orders, paying online and managing a personal account.

The GTU apply to every user of the Site, whether a simple visitor or an account holder, and whatever the device, browser or means of access used. Together with the documents they refer to, they form the contract between the Publisher and the user in respect of use of the Site only.

The GTU do not govern the conditions of sale of the catering services, which fall exclusively under the GTC. In the event of a conflict between these GTU and the GTC as regards the conditions of sale (ordering, prices, payment, delivery, performance, cancellation, complaints), the GTC prevail.

Vendora reserves the right to offer, on the Site, special conditions applicable to certain services or operations, which supplement these GTU and, in the event of a conflict, prevail over them for the subject they govern.

Article 2 - Definitions

"Site": the website at www.crozytraiteur.fr, its subdomains, pages, interfaces, content and associated services, published by Vendora.

"Publisher" or "Vendora": the sole trader Vendora, operating the trade name "Crozy", responsible for publishing the Site and providing the services. Any reference to the management of the business means the manager of the sole trader Vendora, without naming the natural person.

"Crozy": the trade name under which Vendora markets its services and operates the Site.

"User": any person, natural or legal, acting for professional purposes or for the needs of their business, who accesses the Site and/or uses its services, whether or not they have an Account.

"Client": the User, a professional, who orders one or more Services from Vendora after electronically signing a Quote.

"Account": the secure personal area allowing the User to access certain features, to track their Quotes and orders and to manage their details.

"Credentials": the e-mail address and password, together with any other authentication element, giving access to the Account.

"Quote": the electronic document drawn up by Vendora, describing the Service or Services, the quantities, the number of Guests, the delivery Slots and the net price payable, submitted for the User's signature.

"Electronic signature": the process by which the User applies their "bon pour accord" (approval to order) to a Quote, within the meaning of Article 1367 of the French Civil Code and Regulation (EU) no. 910/2014 of 23 July 2014 ("eIDAS"), time-stamped and carrying evidential value.

"Services": the corporate catering services offered by Vendora (office breakfasts, coffee breaks, buffets, cocktail receptions, individual meal trays, seminars), made to order from perishable foodstuffs, delivered in Île-de-France, set-up on site being an option.

"User Content": any element (text, information, instruction, file, review, message) sent, published or uploaded by the User on or through the Site.

"Guests": the number of people for whom a Service is ordered. "Slot": the delivery time window selected when ordering, subject to available delivery capacity.

"GTC": the General Terms and Conditions of Sale governing the sale of the Services. "Privacy policy": the document describing personal data processing and the use of cookies. "Party"/"Parties": Vendora and/or the User.

Article 3 - Identification of the publisher and the host

The Site is published by Vendora, a sole trader (EI) covered by the VAT exemption scheme (Article 293 B of the French General Tax Code), registered under SIREN number 511 866 030 and SIRET number (registered office) 511 866 030 00048, APE code 10.72Z, whose registered office is at 9 rue des Colonnes, 75002 Paris. Vendora operates the trade name "Crozy".

VAT not applicable, Article 293 B of the French General Tax Code. Vendora does not charge value added tax; the prices shown on the Site are net prices.

Contact: e-mail contact@crozytraiteur.fr. Any request concerning the Site or these GTU may be sent to that address.

The Site is hosted by Vercel Inc., 340 S Lemon Ave #4133, Walnut, CA 91789, United States (vercel.com), whose hosting infrastructure is global and governed by standard contractual clauses for transfers outside the European Union. The application database is hosted by Neon in the European Union (Frankfurt region). The domain name and the mail service are managed by LWS - Ligne Web Services (France).

The publication director is the manager of the sole trader Vendora.

Article 4 - Acceptance and enforceability of the GTU

Accessing the Site and using its services implies the User's full and unreserved acceptance of these GTU. That acceptance results, as the case may be, from browsing the Site, from creating an Account and/or from validating a form provided for that purpose (tick box or equivalent).

The User acknowledges having the legal capacity and, if acting on behalf of a legal entity, the power required to bind it. By accepting the GTU on behalf of a company, the User warrants that they are duly authorised to do so and is solely responsible for any dispute as to that authority.

The applicable GTU are those in force and published on the day the Site is accessed or used. The authentic version is the one published on the Site on that date. A User who does not accept the GTU must refrain from accessing the Site and using its services.

The GTU are enforceable against the User for the whole time the Site is used and until all the mutual obligations arising from that use have been discharged.

Article 5 - Access to the site and technical conditions

The Site is freely accessible to any User with internet access. The equipment, connection and communication costs needed to use the Site remain the User's sole responsibility.

The User is solely responsible for the configuration and security of their hardware, software and connection, and for protecting them against any form of contamination (viruses, malware) or intrusion.

Vendora endeavours to make the Site accessible and compatible with common browsers and devices and makes reasonable efforts towards digital accessibility, without being able to guarantee universal compatibility or the complete absence of faults. Some features may require scripts or technical cookies to be enabled.

Vendora may not be held liable for malfunctions, unavailability or damage attributable to the internet network, to telecommunications operators, to the User's hardware or software, or to any cause beyond its reasonable control.

Article 6 - Availability, maintenance and changes to the site

Vendora endeavours, so far as possible, to keep the Site accessible 24 hours a day, 7 days a week. The Site is nevertheless provided "as is" and "as available", without any guarantee of continuity, accuracy or freedom from error, Vendora's obligation in that respect being an obligation of means.

Vendora reserves the right, at any time and without notice, to interrupt, suspend or temporarily restrict access to all or part of the Site, in particular for maintenance, updates, security, fault correction, technical development or in the event of force majeure. Such interruptions give the User no right to compensation.

Vendora may change, modify, enrich or remove, at any time and without notice, all or part of the content, features, services and characteristics of the Site, without incurring liability, and without those changes affecting orders already concluded, which are governed by the GTC and the signed Quote.

Vendora uses reasonable means to preserve the security and integrity of the Site, without guaranteeing that it is free of defects, vulnerabilities or anything liable to cause damage.

Article 7 - Creating and managing a user account

Access to certain features (tracking Quotes and orders, history, managing details) requires the creation of an Account. Creating an Account requires accurate, honest, complete and up-to-date information, in particular information identifying the company and its representative.

The User undertakes to keep their information up to date for the whole time they use their Account and to correct without delay any data that has become inaccurate. Vendora may not be held liable for the consequences of erroneous, incomplete or outdated information provided by the User.

The Account is strictly personal and attached to the User or the company they represent. Assigning, sharing or making it available to a third party is prohibited, save with Vendora's prior written agreement.

Vendora reserves the right to refuse a registration, or to suspend an Account, where the information is manifestly erroneous, incomplete, fraudulent or contrary to these GTU, without such refusal or suspension giving any right to compensation.

Article 8 - Security of credentials and account holder's responsibility

Credentials are confidential. The User is solely responsible for keeping them, for their confidentiality and for their use. The User undertakes not to disclose them to a third party and to choose a strong password.

Any connection, action or operation carried out from the Account using the Credentials is deemed to have been carried out by the User and is their exclusive responsibility. Vendora is entitled to consider that any person connecting with the Credentials is the User or a person duly authorised by them.

The User undertakes to inform Vendora without delay, at contact@crozytraiteur.fr, of any loss, theft, disclosure or unauthorised use of their Credentials or of any breach of the security of their Account, so that appropriate measures can be taken. Until that notification is received, the User remains responsible for the use of their Account.

Vendora implements technical measures to protect Credentials (in particular secure password storage and a secure session cookie), without incurring liability in the event of compromise resulting from the User's negligence or from an event beyond its reasonable control.

Article 9 - Description of the offers, net prices and non-contractual nature of images

The Services, menus, compositions, photographs, illustrations, descriptions and information on the Site are provided for guidance only, for the sole purpose of presenting Vendora's offer. They are not contractual and do not bind Vendora by reason of the mere use of the Site.

Images, photographs and styled shots are impressions; the actual presentation, quantities, components and appearance of the Services delivered may vary, in particular according to supplies, seasonality, product availability and freshness requirements, without this constituting a breach.

The prices shown on the Site are expressed in euros and are net prices. In accordance with Article 293 B of the French General Tax Code, VAT is not applicable; no distinction between amounts excluding and including tax and no VAT breakdown is made. The prices displayed carry the statement "TVA non applicable, article 293 B du CGI".

Only the Quote drawn up by Vendora and electronically signed by the User, together with the GTC, are authoritative as to the characteristics, quantities and prices of the Services actually ordered. In the event of a discrepancy between information displayed on the Site and the signed Quote, the latter prevails. Vendora reserves the right to correct any manifest display or pricing error, without that correction engaging its liability.

Article 10 - Online quotes, electronic signature and evidential value

Services are ordered by drawing up an online Quote describing the Service or Services, the number of Guests, the delivery Slots and the net price payable. The User is invited to check carefully that the Quote is accurate and complete before signing it.

Electronic signature of the Quote, evidenced by applying a "bon pour accord" (approval to order), is carried out within the meaning of Article 1367 of the French Civil Code and Regulation (EU) no. 910/2014 of 23 July 2014 ("eIDAS"). It is time-stamped and has the same legal and evidential value as a handwritten signature.

The User acknowledges and accepts that the electronic signature process implemented by Vendora reliably identifies the signatory and guarantees the link between the signature and the Quote to which it relates, as well as the integrity of the signed document. The connection data, time stamps and technical logs kept by Vendora are conclusive evidence of the fact and date of signature.

The electronically signed Quote is archived by Vendora on a reliable and durable medium and may be provided to the User on request. The detailed arrangements for concluding, performing, paying for and delivering the order are set out in the GTC, which supplement this Article.

Article 11 - Firm and final commitment: no right of withdrawal

Electronic signature of the Quote ("bon pour accord") constitutes a firm, final and irrevocable commitment to order and to pay. From the moment it is signed, the Quote binds the User, who can no longer withdraw, subject only to the provisions of the GTC on cancellation.

The User expressly acknowledges that no right of withdrawal applies to orders placed with Vendora, for two distinct and cumulative reasons. First, the Services are supplied to an exclusively professional clientele, in the context of business-to-business relations, a situation outside the scope of the right of withdrawal under the French Consumer Code. Second, and in any event, the very nature of the Services excludes that right.

In accordance with Article L221-28, 3° of the French Consumer Code, the right of withdrawal cannot be exercised for the supply of goods made to the customer's specifications or clearly personalised; and in accordance with Article L221-28, 4° of the same Code, it cannot be exercised for the supply of goods liable to deteriorate or expire rapidly. Vendora's Services, consisting of perishable foodstuffs made to order according to the Client's specifications, fall within both exceptions.

Consequently, by signing the Quote the User unequivocally waives any right of withdrawal, even supposing such a right could be invoked. This absence of a right of withdrawal is brought to the User's attention clearly and unambiguously before signature.

The consequences of a cancellation at the Client's initiative, and the treatment of sums paid, are governed by the GTC, to which the User expressly refers.

Article 12 - Perishable foodstuffs, allergens and food safety

The Services consist of perishable foodstuffs made to order. Depending on the menu and the number of Guests, the ordering lead time ranges from twenty-four (24) hours to seven (7) days, with a minimum of five (5) days outside Île-de-France; the applicable lead time is the one shown on the menu's page or in the Quote. The delivery Slot is chosen by the Client when ordering, subject to available delivery capacity.

In accordance with Regulation (EU) no. 1169/2011 (the "FIC Regulation"), information on the presence in the Services of the fourteen substances or products causing allergies or intolerances which must be declared is indicated menu by menu. It is for the User to read that information and to report any particular dietary constraint before ordering. Vendora may not be held liable for the consequences of a failure to inform or of an omission attributable to the Client, in particular towards the Client's own guests.

Vendora carries on its business in compliance with the applicable hygiene and food safety regulations (European Hygiene Package, HACCP method). The User undertakes to observe the storage and consumption recommendations provided, Vendora incurring no liability in the event of a break in the cold chain, inappropriate storage or late consumption attributable to the Client or its staff after delivery.

This information is provided in connection with use of the Site; the warranties and liabilities relating to performance of the Services are governed by the GTC.

Article 13 - Ordering, online payment and reminder of net prices

Payment for the Services is made when ordering, in accordance with the GTC, by bank card or by bank transfer. Card payment is processed through a secure payment module operated by an authorised payment services provider; Vendora does not have access to the User's full card details, which are handled directly by the payment provider.

The price is payable in full when ordering, by bank card or bank transfer, with no partial deposit. Delivery Slots are offered subject to available delivery capacity; they are confirmed by the signed Quote and, where applicable, by the order confirmation.

The amounts due are net prices in euros. In accordance with Article 293 B of the French General Tax Code, no VAT is charged and no tax breakdown is made; the statement "TVA non applicable, article 293 B du CGI" appears on the commercial documents.

The provisions of this Article are given for information, in connection with use of the Site. The detailed conditions for ordering, payment, invoicing, cancellation and performance are governed by the GTC, which prevail.

Article 14 - Intellectual property

All the elements making up the Site (structure, navigation, texts, descriptions, photographs, illustrations, graphics, design guidelines, logos, trade marks, names, databases, source and object code, and all other content) are protected by intellectual property law and remain the exclusive property of Vendora or of its partners and licensors.

The "Crozy" trade mark, the trade name, the logos and distinctive signs are protected. Any reproduction, representation, adaptation, translation, extraction, re-use, distribution or exploitation, in whole or in part, by any process and on any medium, without Vendora's prior written authorisation, is strictly prohibited and constitutes in particular an act of infringement and/or unfair and parasitic competition, engaging the liability of the person responsible.

Access to the Site gives the User a simple personal, non-exclusive, non-transferable right of use strictly limited to consulting the content and using the services within the framework of these GTU. No other right is granted.

It is in particular prohibited to extract, re-use or build a database from the Site's data, to remove or alter its property notices, or to use unauthorised automated scraping, harvesting or indexing processes.

Article 15 - Prohibited conduct and site security

The User undertakes to use the Site fairly, in compliance with these GTU, with the laws and regulations in force, with public policy and with accepted standards of behaviour. The User refrains from any diverted, fraudulent use or use contrary to the purpose of the Site.

The following in particular are prohibited: any attempt at unauthorised access to the Site, to Vendora's servers, accounts or systems; any harm or attempted harm to the integrity, security or proper functioning of the Site; introducing viruses, malware, scripts or harmful code; operations liable to overload the infrastructure (denial-of-service attacks, mass sending, unauthorised bots); circumventing technical protection measures.

Also prohibited are: impersonation, providing false information, creating fictitious orders or accounts, using the Site for canvassing, data collection or unsolicited marketing, and any action infringing the rights of Vendora or of third parties.

In the event of a breach, Vendora reserves the right to take any appropriate measure, in particular blocking access, suspending or deleting the Account, preserving evidence and bringing any legal action, without prejudice to any damages.

Article 16 - Content provided by the user

The User is solely responsible for the Content they send, upload or publish on or through the Site (order information, instructions, messages, reviews where that feature is offered). The User warrants that it is accurate, lawful and does not infringe any third-party right or any legal or regulatory provision.

The User refrains from distributing any Content that is unlawful, defamatory, insulting, disparaging, misleading, infringing, contrary to public policy or accepted standards of behaviour, or that harms the privacy, personal data or image of third parties.

Where publication of Content is possible (in particular a customer review), it may be subject to moderation and is published only in compliance with the applicable conditions, in particular the requirement of authenticity (reviews from orders actually placed). Vendora reserves the right to refuse, moderate, suspend or remove any Content that is manifestly unlawful or contrary to these GTU, without that removal giving any right to compensation.

The User grants Vendora, only so far as necessary for the operation of the Site and the performance of the Services, a non-exclusive right to use, reproduce, represent and display the Content they provide, for the time needed for those purposes. As regards stored Content, Vendora acts under the conditions laid down by French Act no. 2004-575 of 21 June 2004 on confidence in the digital economy (LCEN) and is under no general obligation to monitor Content.

Article 17 - Reporting unlawful content

In accordance with French Act no. 2004-575 of 21 June 2004 on confidence in the digital economy (LCEN), any User aware of Content hosted on the Site which they consider unlawful may report it to Vendora at contact@crozytraiteur.fr.

To allow prompt handling, the report should usefully state the date of notification, the identity of the notifier, the description and precise location of the disputed Content, and the reasons why it should be removed. Wrongly denouncing Content as unlawful in order to obtain its removal may engage the liability of the person doing so.

Vendora examines the reports received and promptly removes, or disables access to, any Content whose manifestly unlawful character appears established, without that removal amounting to an acknowledgement of any liability or to a general obligation to monitor.

Article 18 - Hyperlinks and third-party sites

The Site may contain hyperlinks to sites, resources or services published by third parties. Those links are provided for convenience. Vendora has no control over those third-party sites and accepts no liability for their content, availability, practices or data protection policy.

Access to any third-party site is at the User's sole responsibility, on that site's own terms of use. It is for the User to read those terms. Vendora may not be held liable for any damage resulting from accessing or using a third-party site.

The creation of any hyperlink pointing to the Site is subject to Vendora's prior written agreement, and Vendora reserves the right to request the removal of any link it considers inappropriate, in particular if it harms its image, its rights or those of third parties.

The existence of a link from or to a third-party site does not imply any approval, warranty or partnership on Vendora's part, unless expressly stated.

Article 19 - Liability and warranties

Vendora uses reasonable means to ensure that the Site functions and that the information on it is accurate. Its liability in respect of use of the Site is an obligation of means. The Site and its content are provided "as is", with no guarantee that the Site is free of error, fault, interruption or inaccuracy.

Vendora may not be held liable for indirect or intangible damage, such as loss of operations, loss of turnover, profit, data, customers or image, resulting from accessing the Site, using it, its unavailability or the impossibility of accessing it. In any event, Vendora's liability under these GTU may be engaged only for direct, personal and proven damage resulting from fault attributable to it.

Vendora may not be held liable for consequences resulting from non-compliant use of the Site, from the User's negligence, from a failure of their hardware, software or connection, from the act of a third party, or from inaccurate information provided by the User.

No provision of these GTU is intended or has the effect of excluding or limiting Vendora's liability in cases where such a limitation is legally prohibited, in particular in the event of gross negligence or wilful misconduct, breach of an essential obligation depriving the contract of its substance, or personal injury. The warranties and liabilities relating to performance of the Services are governed by the GTC.

Article 20 - Force majeure

Vendora may not be held liable for non-performance or delay in performing its obligations under these GTU where that non-performance or delay results from an event of force majeure within the meaning of Article 1218 of the French Civil Code and of the case law of the French courts.

The following in particular are treated as events of force majeure, without this list being exhaustive: natural disasters, fire, flood, exceptional weather, epidemics or pandemics, measures taken by public authorities, internal or external strikes, breakdowns or interruptions of telecommunications or electricity networks, failures of hosts or technical providers, cyberattacks and acts of third parties beyond Vendora's reasonable control.

The occurrence of an event of force majeure suspends performance of the affected obligations for its duration. If the event continues, the Parties will endeavour to limit its consequences; the arrangements applicable to an order in progress fall under the GTC.

Article 21 - Personal data protection and cookies

In connection with use of the Site, Vendora, as data controller, collects and processes personal data in accordance with Regulation (EU) 2016/679 ("GDPR") and French Act no. 78-17 of 6 January 1978 as amended ("Informatique et Libertés").

The processing involves processors, in particular: hosting of the Site by Vercel Inc. (United States, with standard contractual clauses), the Neon database (Frankfurt region, European Union), payment processing by Stripe, the routing of e-mails through the LWS - Ligne Web Services mail service (France), the sending of text messages (SMS) by Brevo (France) and a provider of software services assisting with the handling of requests and the drafting of quotes and correspondence (United States, transfers subject to appropriate safeguards). Those parties act on Vendora's behalf and on its instructions, under GDPR compliance commitments.

The User has, under the conditions laid down by the regulations, rights of access, rectification, erasure, restriction, objection and portability in respect of their data, as well as the right to give directions concerning what happens to it after their death. Those rights are exercised with Vendora at contact@crozytraiteur.fr. The User also has the right to lodge a complaint with the French data protection authority (Commission nationale de l'informatique et des libertés, CNIL).

The detailed arrangements for processing personal data, the use of cookies and trackers and the means of giving or withdrawing consent, are described in the Privacy policy available on the Site, to which these GTU expressly refer.

Article 22 - Suspension and termination of the account

The User may ask at any time for their Account to be closed by sending a request to contact@crozytraiteur.fr. Closing the Account does not discharge the obligations arising from orders in progress, which remain governed by the GTC and the signed Quote.

Vendora reserves the right, automatically and without compensation, to suspend or terminate access to the Site and/or a User's Account, immediately and without notice, in the event of a breach of these GTU, fraudulent or unlawful use, harm to the security of the Site, provision of false information, or any conduct infringing the rights of Vendora or of third parties.

Where a breach is capable of being remedied, Vendora may, at its discretion, send a prior formal notice which has gone unheeded within a reasonable time before ordering suspension or termination.

Suspension or termination of the Account ends the right of access to the restricted features. Vendora retains, within legal limits and in accordance with its Privacy policy, the data needed to comply with its legal, accounting and evidential obligations and to defend its rights.

Article 23 - Changes to the GTU

Vendora reserves the right to amend, supplement or update these GTU at any time, in particular to take account of changes to the Site, its services, the regulations or case law.

The applicable GTU are those in force and published on the Site on the day the User accesses or uses it. It is for the User to consult the online version regularly. Continuing to use the Site after a new version has been published constitutes acceptance of it.

Changes to the GTU do not affect orders already concluded, which remain governed by the GTC and the Quote in force on the date they were signed.

Article 24 - Evidence agreement

The User acknowledges the evidential value of the automatic recording systems of Vendora and its technical providers. Unless proved otherwise, the data, logs, time stamps and electronic records kept by Vendora are conclusive evidence as between the Parties of the connections, actions, quotes, electronic signatures, orders and communications made through the Site.

Documents drawn up and kept on electronic media by Vendora, in particular electronically signed Quotes, are admissible as evidence and have the same evidential force as a document on paper, in accordance with Articles 1366 and 1367 of the French Civil Code.

This evidence agreement is expressly concluded between the Parties and prevails, as between them, over any other means of proof, subject to mandatory legal provisions.

Article 25 - General provisions

If any provision of these GTU were declared void, unlawful or unenforceable under a law, a regulation or a final court decision, that provision would be deemed unwritten, without affecting the validity or binding force of the other provisions, which would continue to have effect; the Parties would endeavour to replace it with a valid provision of equivalent effect.

The fact that Vendora does not rely at a given time on any provision of these GTU, or tolerates a breach by the User, may not be interpreted as a waiver of the right to rely on it later.

These GTU, together with the GTC, the Privacy policy and the legal notice available on the Site, express the entire agreement of the Parties concerning use of the Site and prevail over any earlier document or statement on the same subject.

The User may not assign or transfer all or part of their rights and obligations under these GTU without Vendora's prior written agreement. Vendora may freely assign or transfer these GTU, in particular in connection with a transaction concerning its business or goodwill. The Parties are and remain independent contracting parties; these GTU create no company, joint venture, mandate, agency or relationship of subordination between them. Article headings are indicative and have no interpretative value.

Article 26 - Complaints, governing law and disputes

Any complaint concerning use of the Site may be sent to Vendora at contact@crozytraiteur.fr. Vendora endeavours to reply within a reasonable time and favours seeking an amicable solution.

These GTU are governed by French law, to the exclusion of any other legislation, and are drafted in French. In the event of translation, only the French version is authentic.

As relations between Vendora and the User take place in a professional context (business-to-business relations), any dispute concerning the formation, interpretation, performance or validity of these GTU which cannot be resolved amicably will be submitted to the exclusive jurisdiction of the courts of Paris, within the limits permitted by Article 48 of the French Code of Civil Procedure, including where there are multiple defendants, third-party proceedings or urgent proceedings, notwithstanding any clause to the contrary. For the purposes of performing these GTU, Vendora elects domicile at its registered office.

Where, exceptionally, a User acts as a consumer, the mandatory rules on jurisdiction and protection laid down by the French Consumer Code remain applicable, including, where relevant, the option of using a consumer mediation scheme under Articles L611-1 et seq. of that Code; no provision of these GTU may be interpreted as derogating from those mandatory provisions.