The quote is the contract
In France the devis, the quote, is not an indication. Once signed by both sides it is the contract, and it fixes the menu, the headcount, the date, the delivery window, the price and the conditions. There is no separate agreement to negotiate afterwards, and nothing that was not written on it is owed by either party.
This is genuinely useful once you understand it. It means the document you approve internally is the document that governs the service, so the approval you obtain is the approval that counts. It also means that reading the conditions before signing is not a formality: the lead time, the cancellation terms and the payment deadline are all in there.
Our quotes are signed electronically. The signature is recorded with a timestamp and produces a binding commitment under French law, so there is no printing, scanning or posting involved.
VAT, and why there is none on our invoices
The company operating Crozy benefits from the French VAT exemption scheme known as franchise en base, under Article 293 B of the French General Tax Code. In practice this means we do not charge VAT and the invoice carries the mention TVA non applicable, article 293 B du CGI.
For your finance team the consequence is simple: there is no VAT to reclaim because none was charged, and the net amount is the full amount. There is no intra-community reverse charge to apply either, because there is no tax on the invoice to account for.
If your internal system requires a VAT number field to be filled before an invoice can be processed, flag it early. The invoice carries the company registration number (SIRET) and the statutory exemption mention rather than a VAT number, and that is the correct treatment under French law rather than an omission.
Get a written proposal with the full conditions, ready for your internal approval.
Request a written quote →Payment deadlines, and what happens if you miss them
The rule is full payment, no deposit, when you order: by card straight away, or by bank transfer within three working days when the date of the event allows it. This is earlier than many companies expect, and it exists because the order is composed on the morning of delivery and cannot be unwound at short notice.
When the event is too close for a transfer to arrive in time, card is the only option offered. A quote signed on Tuesday afternoon for a Thursday event is therefore paid by card, straight away.
Payment is by card or by bank transfer. A transfer from outside the euro area can take two working days to arrive, so if you are close to the deadline, card is the safer route. An unpaid order is not delivered, and that is the one deadline it is genuinely worth calendaring.
What your invoice will contain
Your company's legal name and registered address, our company details including the SIRET number, the invoice number and date, the description of the service, the net amount, the statutory VAT exemption mention, and the payment method and date.
If you need a purchase order number, a cost centre or a specific billing entity on the document, tell us when you request the quote. Adding it afterwards means reissuing the invoice, which is possible but slower than getting it right the first time.
Invoices are sent by email as PDF and are also available from your account on the site, alongside the signed quote. Keeping both together is what your auditors will ask for.
Changing or cancelling an order
Headcount is fixed at signature: any increase is invoiced in addition, any reduction gives no right to a reduction or a refund, because the food for a confirmed order is planned against the signed quote.
Changing the date is treated as a new order against the same budget where the slot allows it. Changing the venue is usually straightforward within Île-de-France, but tell us early if the new address is in Seine-et-Marne, because the distance supplement applies there.
Cancellation terms are set out in full in our terms of sale, which the signed quote refers to. Read that section before you sign rather than after you cancel: it is short, it is specific, and it is the answer to the question your finance team will ask.